Good morning, Sarah

Tuesday, 16 June 2026 · 12 active cases assigned to you

AI Daily Briefing

Generated 09:02

You have 12 active customer cases. Three require follow-up today, two are nearing SLA breach, and one Premier Banking customer has contacted SBM twice about the same unresolved card issue.

Active conversations

3 high priority

Cases assigned

3 follow-ups today

SLA at risk

< 2h remaining

Resolved today

Avg CSAT (you)

4.4

this week

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Open Priority Cases

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Priority cases

International card transaction declined in Dubai

Unrecognised transaction of KES 87,500

ATM did not dispense cash but account debited

High

SLA 4h 22m

SLA breach risk

SBM-42815 · Card decline1h 42m

SBM-42817 · Fraud dispute0h 38m

Negative sentiment

James Mwangi

Frustrated

David Otieno

Angry

Grace Akinyi

Frustrated

Scheduled callbacks

11:30 · Faith Chebet

12:00 · James Mwangi (follow-up)

14:15 · Peter Njoroge

Recently resolved

SBM-42811 · Statement request

SBM-42809 · PIN reset

SBM-42802 · KYC update