Feedback Centre
Post-resolution customer feedback across teams and channels
Average score
3.8
Responses (7d)
90
Promoters
62%
Detractors
11%
| Date | Customer | Rating | Comment | Agent | Department | Channel | Category | Resolution |
|---|---|---|---|---|---|---|---|---|
| 16 Jun | Wanjiru Kamau | Quick resolution, very professional | Sarah Otieno | Digital Support | Live Chat | Digital Channels | 1h 12m | |
| 16 Jun | Peter Njoroge | Smooth and clear communication | Anita Njeri | Lending Ops | Email | Lending | 3h 40m | |
| 15 Jun | Faith Chebet | Helpful but took longer than expected | Sarah Otieno | Payments Ops | Phone | Payments | 5h 18m | |
| 15 Jun | Grace Akinyi | Issue resolved but I had to follow up | Linus K. | Branch Operations | Social | ATM Disputes | 9h 02m | |
| 14 Jun | David Otieno | Took too long and updates were unclear | Mercy A. | Fraud Operations | Email | Fraud & Disputes | 14h 25m |