Active Conversations
Inbound across WhatsApp, Email, Live Chat, Phone and Social
Channel
Sentiment
Priority
6 conversations
| Customer | Channel | Issue category | Sentiment | Waiting | Segment | Case | Assigned | Priority | |
|---|---|---|---|---|---|---|---|---|---|
JMJames Mwangi | WhatsApp | Card Services | Frustrated | 4m | Premier Banking | SBM-42815 | Anita Njeri | High | |
WKWanjiru Kamau | Live Chat | Digital Channels | Confused | 12m | Personal Banking | SBM-42816 | Queue | Medium | |
DODavid Otieno | Email | Fraud & Disputes | Angry | 21m | Business Banking | SBM-42817 | Mercy Achieng | Critical | |
FCFaith Chebet | Phone | Payments | Neutral | 7m | Personal Banking | SBM-42818 | Queue | Medium | |
PNPeter Njoroge | Email | Lending | Positive | — | Premier Banking | SBM-42819 | Anita Njeri | Low | |
GAGrace Akinyi | Social | ATM Disputes | Frustrated | 9m | Personal Banking | SBM-42820 | Queue | High |