Cases
All open and recently closed cases assigned to your team
| Case | Customer | Issue | Team | Status | SLA remaining | Promise | |
|---|---|---|---|---|---|---|---|
| SBM-42815 | James Mwangi | International card transaction declined in Dubai | Card Operations | In Progress | 1h 42m | Overdue | |
| SBM-42816 | Wanjiru Kamau | Cannot access mobile banking after device change | Digital Support | Open | 3h 10m | — | |
| SBM-42817 | David Otieno | Unrecognised transaction of KES 87,500 | Fraud Operations | Escalated | 0h 38m | — | |
| SBM-42818 | Faith Chebet | Delayed inter-bank transfer (RTGS) | Payments Ops | In Progress | 2h 05m | — | |
| SBM-42819 | Peter Njoroge | Requesting loan settlement letter | Lending Ops | Awaiting Customer | 5h 50m | — | |
| SBM-42820 | Grace Akinyi | ATM did not dispense cash but account debited | Branch Operations | Open | 4h 22m | — |